Orlando

7011 Grand National Dr, Suite 104

Orlando, Florida 32819, USA
Teléfono +1 407-286-0404
Whatsapp +1 407-860-3418
info.orlando@milausa.com

Miami

17070 Collins Ave, Suites 268/269, Sunny Isles Beach, Florida 33160, USA Teléfono +1 786-207-4552

Whatsapp +1 786-585-0665

info@milausa.com

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LISTENING

Students can understand polite requests and information from receiving professional phone calls;  students can respond to complaints regarding customer service; students can effectively listen for the purpose of negotiation and collaborative planning (i.e. scheduling a business meeting).

READING

Students can comprehend readings about job benefits and written complaints; students can understand advertising and promotional materials; students can analyze job postings, extracting relevant information needed to apply to the position

GRAMMAR

Students  can use present continuous and present perfect  structures; students can use modal verbs of obligation and necessity; students can utilize the past simple and present perfect to discuss an employee’s work performance. 

SPEAKING

Students can succinctly summarize the responsibilities within a company and describe the company’s work; students can talk about new products and stages of development, give reports and describe personal experiences and discuss projects students  can give presentations; students can respond to invitations and offers and talk about past performance and discuss global issues and make predictions

WRITING

Students can respond in writing to complaints; students can apply current industry trends along with new research to create a professional documents including pitches or product plans.  

VOCABULARY

Student can understand company vocabulary ie head office, competitor etc ; Students can use vocabulary related to dealing with complaints and travel as well as corporate vocabulary ie venue, budget etc; Students can use vocabulary related to marketing and new business plans

LISTENING

Students can understand responses using different forms of “yes” ; students can understand presentations using approximate numbers and understand cues in taking part in teleconferences; students can listen to and record pertinent contact information without errors, both personally and via telephone. 

READING

Students  can interpret  written orders for purchases; students can perform research and report on innovative ideas in a specific industry;  students can research and comprehend articles about future possibilities in a specific industry; students can read and interpret written agreements, plans, or directions.

GRAMMAR

Students can make comparisons using comparative forms and modifiers; Students can utilize the past tense to discuss specific problems in their field, providing a clear explanation of the problem and the impacts it had within their industry; Students can use first and second conditionals correctly; students can employ modals of obligation to explain rules related to specific processes.

SPEAKING

Students  give short personal presentations, talk about projects and give short answers, make comparisons and make/change arrangements;  students can make predictions and talk about innovative ideas; students can plan a two minute speech using professional language to introduce his or herself, his or her professional background, and the organization he or she represents; 

Students can orally present future predictions based numerical data or representations of data (charts and graphs).

WRITING

Students can compose an email using key expressions to ask for information regarding a current project or specific business event (i.e. meeting or conference); Students can prepare a report evaluating the benefits and drawbacks to a business decisions; students can create procedural documents regarding a specific process within an industry

VOCABULARY

Students can use vocabulary relating to services and systems, business travel, customer service and finance/money; students can strategically use de-escalating language to navigate a customer service situation; students can utilize, both directly and indirectly, the key expressions to place an order, check the status of an order, or complain about the order. 

LISTENING

Students can understand language in follow- up calls and conversations dealing with teleconferences and both work and phone situations; students can ask relevant questions in a meeting environment.

READING

Students can analyze  various types of data sources, including statistics, images, graphs, and other written reports; students can understand performance evaluations and provide appropriate feedback (next steps); students can analyze and evaluate professional documents, such as a code of ethics, and discuss their findings using professional business language.

GRAMMAR

Students can utilize different verb tenses to communicate the frequency of work-related tasks within the context of an organization; students can implement phrasal verbs to communicate on the phone in a business context; students can use future forms to make predictions regarding the impact of changes in a particular industry; students can use second and third conditionals as well as mixed conditionals and modals of obligation and prohibition.  

SPEAKING

Students can  give advice or make recommendations regarding best practices within an industry; students can effectively and efficiently present factual information, such as graphs or statistics, in a meeting environment; students can narrate past events using various time expressions to contextualize the sequence of events within the organization; students can evaluate the performance of an employee, providing appropriate constructive criticism. 

WRITING

Students can use professional expressions related to time to discuss or write about professional projects, products, or services; ; students can evaluate the performance of an employee in written forms, providing appropriate constructive criticism; students can put together written budgets and schedule.

VOCABULARY

Students can identify ranges of meaning due to connotation and strategically choose words based on the needs of common workplace challenges; students can implement a variety of key expressions commonly used in negotiating to achieve a specific professional objective, such as negotiating a promotion or salary requirements; Students  can use vocabulary related to decision making i.e rational, instinctive, etc as well as phrasal verbs.

LISTENING

Students can listen and strategically pose questions to guide a conversation towards a specific negotiation objective; Students can clarify professional misunderstandings by asking clarification questions and using adverbs to qualify answers; Students can understand dialogues taking part in teleconferences and processing discussions of factors for success while using “vague language”

READING

Students can understand core information from written presentations; students can identify discourse markers for persuasion; students can delineate core details of a business problem/challenge from written text.

GRAMMAR

Students can implement a variety of adverbs to qualify shades of attitudes regarding proposed changes or innovations; students can speculate about the future using various future forms; Students can use all conditional tenses as well as all passive voice forms and participle clauses for emphasis and formality.

SPEAKING

Students can utilize a variety of conversational expressions to manage business discussions which allow for the speaker to tactfully agree or disagree with what is being said by colleagues.; students can give a formal presentation about potential future changes in relation to current industry challenges.; students can soften their expression of dissatisfaction for a particular professional issue while still communicating the core issue.

WRITING

Students can express professional concerns diplomatically, using common business phrases to highlight core ideas while working towards a resolution; students can prepare a briefing regarding an unpopular or problematic change using the passive voice to soften the message. 

VOCABULARY

Students can identify connotative implications of language use and strategically select words to build rapport in professional settings; students can use correct terminology when handling corporate crisis and giving formal presentations; Student can give impromptu presentations with correct vocabulary.

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